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Govt. of India, Dept. of Telecom

Issue of Phone Bills : Phone bills are issued regularly by ordinary post as per a bi-monthly billing schedule. Bills issued in a month contain rental charge and call charges for the previous two months. The Bill may also contain other charges like Inland and Intemational Trunk Call charges, accessories rent, Ticket Calls (calls for any broken period not collected in any earlier bill) etc.

What to do if you do not receive your phone Bill ? 
Keep a mental note of your bill issue interval. Around the time your bill is expected to be issued, you may ascertain your phone bill amount by dialing 1501/1502/1503. You can get the information Faxed to you too. 
N.B. It is a FREE service.
If you are not getting your Bill or notice some address mistake.
Please dial “152” and tell your problem. The service is FREE.

How to Pay Phone Bills ? 
A phone bill is payable within the due date printed on the bill. After receiving your phone bill you may pay it within due date (irrespective of the bill date) at any of the Bill Collection Centres listed below or at any of the Post Offices listed below. You may pay either by cash or by cheque. If you have not received your bill but have ascertained the bill amount by dialing 1501/1502/1503 you may pay through “PAY-IN-SLIP” or against “duplicate” bill.
You can pay your Telephone bill within “ Due date “ to the following branches of the Syndicate Bank in Cash/Cheque/DD/Pay order.
Draw Cheque/DD/Pay order in favour of “Syndicate Bank A/c Calcutta Telephones”

Timings : Weekdays : 10:00 AM to 2:00 PM
Saturday & Sunday : 10:00 AM to 12:00 Noon

Branches : Jadavpur, Baruipur, NS Road, Brabourne Road, Camac Street, Ganesh Ch. Avenue, Rash Behari Avenue, Shyambazar, Salt Lake, Howrah, Lake Gardens, Alipore, Barasat, Circus Avenue, Dharmatalla, Gariahat, Manicktalla, Sunny Park and Burrabazar.

Phone Bill Collection Centres (payment will be received on all working days upto 2:30 P.M.)

8, Hare Street, Cal – 1

CTO Bldg., Cal – 1 ( 8 AM to 2 PM )

82, Ballygunge Place, Cal – 19

154, N.S.C. Bose Road, Cal – 40

27, Manmatha Ganguly Rd., Cal – 2

264, Jessore Road, Cal – 28

Panihati Tel. Exch, B.T. Rd., 24 Pgs (N)

Salt Lake Tel Exch Blk DE, Cal – 64

200/201, G.T. Rd (N), Satyabala, How – 7

GT Road, Burrabazar, Chandannagar

Searmpore, Khasbagan, Hooghly

Barrackpore, Chiriamore, 24 Pgs (N)

Bhatpara Telephone Exchange, 24 Pgs (N)

Kalyani Telephone Exchange, Nadia

Behala Tel. Exch, 598, D.H. Road, Cal - 34

RBI A/C Telephones Cal. Dist.

RBI A/C Telephones Cal. Dist.

Accounts Officer (South), CTD

AOTR Ranikuthi, CTD

AOTR (North), CTD

AOTR (CC), Dum Dum, CTD

AOTR (North), CTD

AOTR (Salt Lake), CTD

Accounts Officer (Howrah), CTD

AOTR Chandannagar, CTD

AO Serampore, CTD

Payment by Cash only

Payment by Cash only

Payment by Cash only

AO(TR) CTD, Behala

Telegraph Offices which receive payment only by Cheque/DD (within due date) Draw Cheque/DD in favour of Office-in-Charge of the Telegraph Office.

Alipore, Baguihati, Bandel, Barasat, Barrackpore, Behala, Bidhannagar, Chandannagar, Howrah, ITO (Poddar Court), Jadavpur, Nagerbazar, Park-Street, Rashbehari Avenue, Netajinagar, Serampore.

Post Offices where you can pay your phone bill by Cash/Cheque/DD (within due date) Draw Cheque/DD in favour of Post Master of the Post Office :

Electronic Clearance Scheme (ECS). Let your phone bills be paid by debiting the bill amount from your bank A/c.  It is totally free of any hassles

Disconnection of Phones for non-payment and its Reconnection

If a bill is not paid, a phone line is disconnected after 35 days from the Bill date.  A phone line is not disconnected on a day if the following day is a Saturday or a holiday.  For the 1^st 15 days after disconnection for non-payment, only the outgoing calls are stopped; then all calls are blocked.  After disconnection, a phone is reconnected on payment of all outstanding dues.  Reconnection fee of Rs. 100/- is levied in the subsequent bill.  If the dues are not paid within six months from the date of disconnection, the phone connection is treated as Permanently Closed.  Restoration, thereafter, is subject to sanction of Competent Authority.  Rental charge for the period the phone remains disconnected on account of non-payment of dues, shall be borne by the subscriber.

Even after paying phone bill, if your phone gets disconnected, inform by dialing “151’.  The Service is FREE and your phone will be reconnected on the same day.

Calcutta Telephones Provides you the following facilities under Phone Plus services from the Electronic Exchanges (except exchanges with codes 242, 243, 248, 334 & 337).  Avail and enjoy the benefit of advance tecbnology. Please write to DEP/Intl. Of your Exchange to avail the facilities.

Abbreviated Dialling : This facility will save your valuable time.   Assign yourself 2  digit codes for Phone Nos. you dial most often (max. 10 such).

Call Transfer  : This facility will not keep you detached from your own telephone from incoming calls when you are out to your friends’ or relatives’ place.  Divert your I/C calls to any phone in the city.  Revert to normal when you wish.

Hot Line  : This is two-in-one facility in your telephone.  You can opt to be connected to any pre-chosen phone number by lifting your handset and waiting without dialing for 5 secs.  For normal use of your phone just start dialing within 5 secs. Of lifting handset.

Call Waiting  : This facility virtually gives you a benefit of second phone for your incoming calls. When you are talking on phone you will be informed if another call is waiting.  You may then choose to talk to either party alternately.

Conference  : This facility will restrain you from moving outside to hold a conference with your friends.  This you can do from your telephone itself taking two of your friends on the line.

For all the above facilities, you have to apply to DE (Intel.) of your Telephone Exchange.  Charges are Rs. 20/- per month for each of the service.

Time (English)                        

CALCUTTA TELEPHONES AREA-WISE EXCHANGE LIST

Operational jurisdiction of Calcutta Telephones is divided into 10 areas :

Alipore, Barrackpore, Bidhan Nagar, Central, City, Howrah, Jadavpur, North, Serampore and South. Each area is headed by an Area Manager and has independent Commercial and Accounts Units. Following list will give you some idea of the area of coverage of each Area Manager.

Area

Exchange Codes

400 401 402 403 439 444 446 447 448 449 450 451 452 453 457 458 459 467 468 469 470 478 479 480 482 490 491 492 493 494 495

321 334 335 337 355 357 358 359 511 512 513 521 522 529 534 537 538 539 548 549 550 551 559 566 567 569 570 571 572 573 574 579

500 535 536 540 541 542 552 553 560 561 562 563 564 565 568 580 581 582 583 585 586 587 588

216 217 218 219 224 226 227 229 230 231 232 233 238 239 240 241 244 245 246 247 249 250 280 281 282 284 285 287 288 323 327 328 329 343 344

610 640 643 644 645 650 651 653 654 655 657 658 660 661 665 666 667 668 669 670 671 675 675 676 677 678 679

410 411 412 413 416 417 418 419 421 425 430 431 432 433 434 435 436 437 462 471 472 473 477 481 483

322 333 350 351 352 353 354 356 360 528 530 533 543 544 546 554 555 556 557 558 575 577

622 630 631 632 633 634 652 659 662 663 664 672 673 674 680 681 682 683 684

South

415 440 441 442 443 454 455 456 460 461 463 464 465 466 474 475 476 485

In addition, there is one more Area Manager - AM (LD), coordinating in case of all leased circuits - both speech and data.
Contact Phone Numbers for Maintenance Attention.
Standardized phone Nos. for booking of faults :"198" if you are dialing from a phone in the same locality as your faulty phone. Otherwise dial (Exchange Code) of faulty Phone No. followed by 2198 - (in general).
Manual complaint booking is from 8 AM. to 8 PM. In addition, automatic 24 hrs. complaint booking facility is available in some exchanges.
Standardized numbers for officers connected with Maintenance :

DE (Internal)    :    (Exch. Code) - 1010
DE (Internal)    :    (Each. Code) - 2020
SDE (Internal)  :    (Each. Code) - 2025/2026

Make it a point to know the name & address of maintenance officers concerned with your phone.

Also, find out the technology of your exchange line - E10B, OCB, EWSD or what?
After you get a new connection ask for the opening meter reading from the exchange.